Shipping policy

Shipping & Delivery Policy

T & J Creations LLC · Handcrafted Woodwork · Last updated: August 2026

At a Glance

All of our laser-cut wooden travel maps, milestone trackers, and custom pieces are individually handcrafted and made to order in our Indiana studio. Fulfillment happens in two phases — production, then transit.

Total estimated delivery: 5 to 10 business days from the date you order.

1. Production & Handcrafting Lead Times

Every order is crafted individually. Unlike mass-manufactured items, our wooden décor requires custom laser cutting, detailed engraving, hand-finishing, and a quality inspection before it ships.

Standard wooden items & maps: 3–5 business days
Custom & personalized orders (custom nameplates, specific inlays): 4–6 business days
Peak season / holiday orders (Nov–Dec): 5–8 business days

Production time begins the next business day after your order is placed. Orders placed on weekends or federal holidays begin processing the following business day.

2. Where We Ship

We currently ship within the United States only.

3. Shipping Rates & Transit Times

Shipping is paid by the customer and is calculated and displayed at checkout before you complete your order — there are no surprise charges afterward.

Standard ground shipping: 2–5 business days in transit

We ship via USPS, UPS, or FedEx depending on the size and destination of your order. Shipping charges are non-refundable once a package has been dispatched from our studio.

4. Order Tracking

Once your order completes production and is packaged, you'll automatically receive a shipping confirmation email with your carrier tracking number. Please allow 24–48 hours for the carrier to post the first tracking update.

5. Order Changes & Address Corrections

We begin prep work on custom laser items shortly after an order comes in. If you need to change your shipping address or correct a personalization spelling, contact us within 12 hours of placing your order.

Phone or text: (317) 519-2425
Email: tjcreations317@gmail.com

Address corrections requested after an item has entered production or shipped cannot be guaranteed. Redelivery fees caused by an incorrect address entered at checkout are the responsibility of the customer.

6. Damaged, Lost, or Stolen Shipments

We package our handcrafted wooden pieces carefully to prevent damage in transit. If something goes wrong:

Damage in transit: Please inspect your order as soon as it arrives. If your item is broken or damaged, contact us within 3 days of delivery with clear photos of the item, the packaging, and the shipping box. We will craft and ship a replacement at no additional product cost to you.
Lost or stolen packages: If tracking shows “Delivered” but you can't find your package, please check around your residence, ask household members or neighbors, and contact your local carrier office. If it's still unresolved after 48 hours, reach out and we'll help. If a package is genuinely lost in transit (never marked delivered), we will work with the carrier to file a claim.